Return & Refund Policy
Return & Refund Policy
We want customers to clearly understand our return and refund process.
Return Requests
Eligible return requests may be submitted within 30 days of delivery.
To request a return, please contact:
Include your:
- Order number
- Name
- Reason for the return
Please wait for return instructions before sending a product back.
Return Eligibility
To qualify for a return, products generally must:
- Be unused
- Be in their original condition
- Include original packaging where applicable
- Include valid proof of purchase
For hygiene and safety reasons, opened or used personal care products may not be eligible for return unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective item, please contact us promptly and include your order number and clear photographs of the issue.
Refunds
Approved refunds will be issued to the original payment method.
The time required for funds to appear may depend on your bank or payment provider.